FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are the shipping options and delivery times?
We offer 24-hour tracked delivery (1 working day) and 48-hour tracked delivery (2 working days) within the UK. Delivery rates vary and are calculated at checkout.
Do you ship internationally?
Currently, we only ship within the UK, but we are working on expanding to the EU and other regions.
Is there free shipping available?
Yes! Free shipping is available on orders over £75.
How do I return a product?
Notify us within 48 hours of receiving your order. You can return unopened, unused items within 14 days using recorded delivery. Contact customer service for a return form.
How are refunds processed?
Once your returned item is received and inspected, refunds will be processed to your original payment method within 5-7 business days.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use it to track your order's progress through the courier’s website.
Can I cancel or change my order after it has been placed?
Unfortunately, orders cannot be amended or cancelled once processed. Please double-check your details before confirming your order.
What payment methods do you accept?
We accept credit cards, debit cards, and PayPal as payment methods.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number for assistance.
Products
Below are some common questions about our products
Are your products cruelty-free and vegan?
Yes, all Skin Wrkout™ products are cruelty-free and formulated with vegan-friendly ingredients.
What skincare routine should I follow for active skin?
We recommend using our Pre-wrkout™ products to protect your skin before workouts and our Post-wrkout™ line for recovery and hydration after exercising.
Are your products suitable for sensitive skin?
Our products are formulated to be gentle and suitable for all skin types, including sensitive skin. If you have specific concerns, we recommend doing a patch test before full use.
Do your products contain parabens or sulphates?
No, our formulas are free from parabens, sulphates, and synthetic fragrances to ensure the best care for your skin.
Can I use the products if I don’t work out?
Absolutely! Our products are designed for active skin, but they provide great benefits for anyone looking to maintain healthy, balanced skin.